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Frequently Asked Questions


Everything You Need To Know About COVID-19 and UV

At UV, we are taking the COVID-19 outbreak very seriously and doing all that we can to follow the guidance of local and state health officials to keep both our employees and our amazing customers safe. Currently, our online store is open for business. Due to high order volume and the extra safety precautions we are taking, your order may take a bit longer to ship than it normally would. If you have further questions about an order, live chat with us here on the site or send us a message at service@uniquevintage.com. In addition, we'll keep this page updated with the latest and greatest info in effort to help answer any concerns you may have.


Checkout


What type of payment do you accept?

Unique Vintage accepts all major credit cards, Amazon pay, Paypal, Apple pay and Affirm.


Why am I being charged taxes?

Items sold on Uniquevintage.com and shipped to locations in the US may be subject to tax depending on territory.


What does Final Sale mean?

Final Sale means that item cannot be returned for a refund or store credit, no exceptions.
Final Sale items have final sale messaging on the product page or end in $0.97.


What are your coupon or promo code policies?

Promo codes exclude sale items, gift cards, Dress of the Month Club subscriptions, and Catch of the Day. Only one promo code can be used per order. Discount cannot be retroactively applied to previous orders. Reward points cannot be stacked or used in combination with an existing promo code.


Emoji Use

Use of Emoji’s in your address, name or email will result in your order not being processed properly. Your order will be accepted and charged, however the internal system will not be able process your information. To avoid any order issues or delays please refrain from using emoji’s in your information during the checkout process.


Accounts & Rewards


How do I earn rewards for my orders?

You become a member of our Devoted Darling program as soon as you create an account. Any orders placed with your account will earn you points. Please make sure that you are always signed in, and use the same account.


Where are my reward points?

If an order is placed without an account points will not be earned. Only orders with active accounts will be issued points.


I have multiple accounts under different emails, can you merge my points?

Accounts cannot be combined. Each account will have their respective points issued for each order that has been placed under that email. We can only recommend that you only use the account that you want to keep using.


My points expired, can I get them back?

Points expire within 1 year after being issued. After they expire they cannot be reactivated.


I was checking out and redeeming a reward code, but I can’t find the code and my points have been deducted?

If you claim your reward codes at checkout, you will be emailed with the code you just redeemed. Your reward history will also be saved in your loyalty dashboard, where all your claimed reward codes will be saved for you.


I claimed two different rewards, can I use them in one order?

Customers are only allowed to use one special promotion at check out. You won't be able to use multiple discounts at checkout. It is best that you only claim one reward at a time, as you will not be able to use multiple reward codes.
If you have already claimed two codes, you can use one and the other will be emailed to you for future use and won’t expire for 6 months.


Does my reward code that I claimed expire?

Yes, reward codes expire within 6 months of being claimed.


I used a reward code on an order I’m returning, will I get my reward code back?

Yes, after your return is processed your points will be adjusted within 30 days.


What are some ways to earn points?

Sign up for the UV Newsletter Email Earn 100 points when you sign up for the UV newsletter. One time only; awarded at account creation.
Refer a Friend Earn 2500 points when you share UV with a friend, who makes a qualifying first purchase on uniquevintage.com
Get Social with UV Earn 50 points when you follow UV on Instagram, Facebook or Twitter. Plus, get 5 points per share of a UV product on any social channel! One time only for follows; 5 times a month per share, and must click the share link on a UV product page to qualify.
Product Reviews Review a purchased product via email received after purchase for 50 points. Limit 5 times per month.

Why did I not get any points for reviewing a product?

After a purchase is made we will send you an email to review your products purchased. Reviewing products through this email will be the only way to earn points for your review. Points will not be recognized any other way.


How do I redeem my points?

The easiest way to redeem your points is at checkout. Under the coupon section we will have a reward section for you to select from. It will automatically claim your code, and apply to your order. If you leave the check before completing your order, an email will be sent to you with the reward code to use at a later date. You have 6 months to redeem that code.


How do I unclaim my reward code, and get my points back?

After you have claimed your reward, it cannot be done. You will have 6 months to use that code on a future purchase.


How do I register my birthday to receive my birthday points?

You can update your birthday under your reward dashboard. You must be logged in to be able to access this. Once in your account, you will click on earn points, and our reward pop up will appear. It will have a birthday section, where you can input your birthday. You must register your birthday 30 days before your birthday in order to receive points.


Why can’t I use my reward code, and my discount code?

Customers can only use one special savings at checkout. We usually recommend using the code that gives you the most savings.


Orders


Can I cancel my order?

In order to fulfill orders as soon as possible, orders are processed right away and unable to be canceled or modified.


Can I remove/add an item to my order?

Once an order has been placed and confirmed by a customer, no changes can be made to the items purchased.


Can I change my shipping address?

Yes, we can update your address, as long as your order has not been shipped. This is time sensitive and will require that you call customer service immediately to see if an address update is still an option. If customer service is not available, please email your request and include the correct address, we will get back to you as soon as possible with an update if the change was able to be made. There is no guarantee once the order is placed that your shipping address can be changed.


Can I apply a coupon code to my order after it has been submitted?

Once an order has been placed and confirmed by a customer no changes can be made. If a coupon was omitted at checkout it cannot be retroactively applied. If your order was just placed you can contact customer service to see if your order can still be cancelled, so that a new order can be placed with the discount code you desire to use. This is time sensitive and will require that you call customer service to see if a cancellation is still an option.


Items in my order went on sale or promotion after my order was placed, will you price match?

Orders are processed right away and are unable to be modified, so discounts or promotions cannot be applied to previously placed orders.


How can I track my order?

After an order has been shipped you will be emailed a tracking number. If you have an account, you can also sign in to get your tracking information as well.


I received a damaged item, what do I do?

If you receive a damaged item please submit a picture of the damage to service@uniquevintage.com within 48 hours of receiving your order. Please make sure to include your order number, and description of the damage in case it’s not clearly reflected in the photos.
If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.


I received a wrong item, what do I do?

If you received an item that you did not order, please submit pictures to service@uniquevintage.com of any labels that are on the outside bag or shoe box. Once we receive your pictures, an agent will be able to assist you.


I’m missing an item from my order, what can I do?

If you are missing anything from your order please email our customer service at service@uniquevintage.com , include your order number and the name or item number of the item that is missing from your shipment.


What can I do if my order states delivered, but I have not received it?

If you see your tracking status as delivered, but the package has not been received, please contact customer service. Please make sure that you checked your mailbox, roommates, neighbors, front desk or building manager before you contact customer service.

What shipping methods do you offer?

Shipping Method Carrier Time Frame Locations
Flat Rate FedEx Smartpost 6-12 Business days Contiguous US
Free Shipping FedEx Smartpost 6-12 Business days Contiguous US
Ground Shipping FedEx 3-6 Business days Contiguous US
2 Day Shipping FedEx 2 Business days US
Priority Overnight FedEx 1 Business day US
Priority Mail USPS 3 Business days PO Boxes/ Military Mail/Non Contiguous
Global-Mail RRD 4-10 Business days International
International Priority Mail DHL 3-5 Business days International

Please note: This does not include our standard processing times. Business days do not include Saturdays, Sundays or US Holidays. The shipping time frame shown is from when the order is shipped.


What is considered to be a US Holiday?

  • New Years Day
  • Martin Luther King Jr. Day
  • Washington's Birthday/ Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

What are business days?

Business days are Monday - Friday, which exclude all US holidays. The carriers we use do not deliver on weekends, or on US Holidays.


I need my order by Saturday, do you offer Saturday delivery?

Unique Vintage does not offer any weekend delivery options, only business days. Ensure you order with enough time to receive your order by Friday.


Do you ship to Military bases (APO/FPO)?

Yes, simply choose United States Military as the country for your shipping address and all military options will become available.


Why am I not offered free shipping at checkout?

Free Shipping is available to all orders with a subtotal of $150 or more after any promo codes have been applied. Taxes do not qualify.


What is your policy on lost or stolen shipments?

In the rare case that your package goes missing, but your shipment tracking number confirms the package was delivered, we suggest you check the surroundings of the dropoff location in case your package is hiding in nearby bushes or was mistakenly left with a neighbor. If you still cannot find your package, please contact customer service who can file a claim with the shipping carrier.


What international shipping methods do you offer?

We currently offer two shipping methods for our international customers.


Carrier Delivery Time
RRD 4 - 10 Business Days
DHL 3 - 5 Business Days

Are customs and duties included or covered by Unique Vintage?

No, duties/customs are not covered. At check out you will have the option to prepaid your local fees, but can choose to pay upon delivery.


Returns Policy


What is your return policy?

  • Items must be postmarked within 30 days of the original delivery date.
  • Items must be unworn, with all tags attached.
  • Shipping fees are non-refundable.
  • Shoes have a 10% Restocking fee.
  • All Special Occasion gowns are Final Sale.

To see our full return policy please click here.


How can I start a return?

To start an international return, please click here.

To start a domestic return, please click here.


Do you supply return labels?

Yes, we do supply return labels for domestic returns. We offer a FedEx Ground label for $7 if you are returning for a refund.


Will I be charged a restocking fee for my return?

Only shoes carry a 10% restocking fee if returned for a refund, the restocking fee will be waived if the item is returned.
Restocking fees may also apply if returns are received damaged, worn or dirty. See return instructions here for more information.


How do I start my international return?

To start an international return, please click here.


Can I exchange my order?

After completing the return process at unique-vintage.returnly.com you will immediately receive an Instant Refund voucher for the same dollar amount as your refund, minus $7.00 return-shipping. You may use this voucher on our website to purchase any items you’d like. The voucher is valid up until your return is delivered and processed by our returns team, at which point your voucher will expire and you will be issued a refund. If you chose to use your voucher, when your return is delivered and processed you will be issued a refund for any remaining balance on the voucher, if all has been used no refund will be issued.


Why are you giving me an Instant Voucher for my return?

We like to issue a voucher in case a new purchase needs to be made right away. However, if you do not use the instant voucher that is offered, a refund will be issued when your return is processed.


Why didn’t I get an Instant refund?

Not all orders will be offered an instant refund. If you have failed to return any orders and are not in good standing with another company that uses Returnly, an instant voucher will not be issued.

Can I return my order to your store in Burbank, Ca?

Yes, you can use our store as a drop off location. The store cannot issue a refund, but will gladly accept your return to bring to our returns department to be processed in 5 - 7 business days.

Burbank Store Location

212 N San Fernando Blvd

Burbank, CA 91502

(818) 848-1540

Store Hours

Monday - Saturday 11am - 7pm

Sunday 12 - 6pm


Can I exchange my order at a local store?

No, if you see items we carry at a local store, a new purchase can be made at the store, and your return can be returned for a refund. We only have one retail brick and mortar store that will accept your return in Burbank, Ca.


I sent my return back, but have not received a refund. How can I check on my return status?

All returns are processed by a returns agent within 5 - 7 business days of delivery. Please note that if you use the return label we supply it can take 2 - 3 weeks for a return to be delivered back.
Please reference your return tracking number to check the status of your return. If you used the return label we supplied to you the tracking number will be on the label that was emailed to you. If you do not have that email, please contact customer service as we will have that saved for you.


What happens to return packages that go missing in the mail?

We recommend dropping off returns directly to your shipping carrier or affiliated business so you can obtain a receipt when you drop off your return. We will not accept responsibility for any returns that are lost that were left at dropboxes or without proof of return. Please obtain proof you started your return by getting a receipt in case your package is lost.


How do I add another item to my return?

If an item was left out from your initial return, you can start a new return for the item that was left out. If you have not already sent any items back, you can ship everything together using one label that was issued. Making sure that you still include both return invoices you were issued.


How do I cancel my return?

If you no longer wish to return your order, please call customer service to cancel your return.
The return will also be automatically cancelled if not returned by the deadline given.


Do I have to use your return label for my return?

No, you do not have to use our return label, you can use your own return shipping carrier/method of choice. Please make sure you use a reliable shipping method, and save your return tracking number.
If you use your own return label the $7 return label fee will not be deducted.
Please return to the address below.

Unique Vintage

ATTN: Returns Department

2830 N Ontario St

Burbank, CA 91504


I don’t have a printer, how can I return my order?

Our return labels are emailed to our customers as soon as a return is requested. If you do not have a printer at home you may be able to have your label printed at FedEx, where you can then drop off your order to be returned.
If you are not able to do that you may simply return your order to the address below. Please include your original order packing list in the package and note what you are returning and why.

Unique Vintage

ATTN: Returns Department

2830 N Ontario St

Burbank, CA 91504


Can I exchange my Dress of the Month?

All dress of the month returns are processed as refunds. We do not allow exchanges. If you'd like the same item you received and need it in a different size, please contact customer service who can assist with the return of your current dress and order the correct size at no extra cost.

Brick & Mortar Retail Store


Do you have a physical retail store?

Yes, we do have a brick and mortar store in Burbank, Ca. There's plenty of convenient parking with street parking in front of the store, a parking lot in the back and two parking structures one block away.

Burbank Store Location

212 N San Fernanda Blvd

Burbank, CA 91502

(818) 848-1540


Store Hours

Monday - Saturday 11am - 7pm

Sunday 12 - 6pm


Can you send an item to try on at your store?

Our brick and mortar store does carry a large assortment of items you see online that you can come and try on. If you do not see something that you would like to try, you can place an order online and choose the In-Store Pick Up option, if you do not leave the store with your purchased item you can return.
The associates at the retail store can also help you order any items not readily available.


When will my in-store pick-up order be ready?

For orders placed before 11a Monday - Friday, your order will be available for same day pick-up. For any orders placed after 11a, your order will be available to pick up on the next business day. This means any orders placed after 11a on Friday or over the weekend will be available to pick up on the following Monday. If your items have a longer processing time they will be sent to the store when available.

How long do I have to pick up my in-store pick up order?

Store Pick ups will be held for two weeks, if not picked up within that time your order will be returned for a refund.


Affiliates & Bloggers


How can I contact your marketing team?

Here at Unique Vintage we love partnering with bloggers and other affiliates. If you adore retro style and want to join the Unique Vintage community, we’d love to hear from you! Send us an email to sarah@uniquevintage.com telling us why you would be a great fit-- don't forget to include links to your blog and social media pages!



Unique Vintage Wholesale


How can I carry Unique Vintage in my own Store?

Interested in carrying UV at your store? Send us an email to wholesale@uniquevintage.com to find out more!

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